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| Appointment Policy |
| For all appointments made over one hour or more, or for more than
1 person, we require Credit Card details or Gift Voucher numbers to
secure your appointment. |
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| Cancellation Policy |
| We require 24 hours prior notice if you wish to change or cancel
your appointment time. When less than 24 hours notice is provided
a cancellation fee of up to 50% of the treatment value may apply to
your Credit Card or Gift Voucher. |
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| Appointment Times |
| To avoid disappointment we ask that you arrive 10 minutes before
your appointment time. This ensures you receive the full time
allocated to your booking. Times for packages are indicative only
and include consultation, relaxation breaks and changing. Packages
may not run in the exact order described in our menu. |
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| Parking |
| Please allow ample time for parking. Parking is available in the white
zones of Fitness First and Fieldgate Square Shopping Centre. |
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| Clothing |
| We request that underwear be worn for all treatments. Disposable
underwear is supplied for packages so that you may redress
into your own attire. It is optional to bring bathers to wear in the
Aromatherapy Steam Room. |
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| Tranquility |
| We ask that you switch off your mobile phone to ensure all guests
enjoy their Treat Day Spa experience. |
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| Payment Methods |
| We accept MasterCard and Visa. Unfortunately we do
not accept Diners, American Express or Cheques. Services and Gift
Vouchers can be processed over the phone using a Credit Card. |
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| Refund Policy |
| Please choose carefully, we don’t normally give refunds if yoy simply change your mind or make a wrong selection. Exchanges, store credit and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are surposed to do. |
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| Entertainment Book Vouchers |
| Entertainment Book vouchers are valid for 25% off all regular salon
services up to the value of $30.00, or 15% off Spa Packages up to
the value of $30.00. The voucher must be presented at the time.
One voucher per person applies. |
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| Gift Vouchers |
| Our Gift Vouchers are available for any service or to any value.
Discount vouchers can be used to purchase Gift Certifi cates.
Vouchers should be treated like cash and unfortunately cannot be
replaced if lost or stolen. Please note Gift Vouchers have a strict
nominated date of expiry. Online purchase now available, click on Gift Certificate online and follow the prompts. Gift vouchers will be sent via Email, Post or Express Post. |
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| * Prices in this brochure are subject to change without notice. |
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